Every appointment is specially reserved for you! As a courtesy to Venice Day Spa, our staff, and waiting guests, we request a 24-hour advance cancellation notice. A credit card number is required to reserve an appointment but will not be charged unless the appointment is not canceled within 24 hours of scheduled service.

• Canceling with less than 24 hours' notice, we understand life happens. Short notice cancelations may be subject to a 50% charge of the services scheduled. We do take this on a case be case basis and will be understanding if a true emergency happens.
• No Show, we are sad you missed your appointment . . . since your provider is unable to fill that spot, we will charge you 100% of the services scheduled.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a No Show fee will apply. If you are more than 10 minutes late, your reservation may be rescheduled.

All major credit cards, cash, and checks are accepted. A credit card is required to reserve an appointment but will not be charged unless the appointment is not canceled within 24 hours of scheduled services. Please note that credit cards may be used for the payment of salon products and/or services only. A 50% deposit is required at booking appointments over $500.00. A $25.00 service charge for returned checks.

Gift Cards may be purchased for:

• Any dollar denomination
• Any service or combination of services

Our online options for purchases of gift cards can be found on any given page of our website in the upper right hand corner with a tab that says "Buy A Gift Card". Venice Day Spa is not responsible for lost or stolen cards. Gift Cards expire 2 years from date purchased. They must be presented at the time of the service and are not refundable.

Our online or in-house options for purchases of gift cards or gift certificates are non-refundable.

Service appointment deposits are refundable within 48-hour prior to cancellation.

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular reservations and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within one week of the original service and that the redo is scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available or if you feel that the technician is unable to provide the service, an exception may be made. The redo may be scheduled with another technician.

We take great pride in our quality products. If you are dissatisfied with a hair product purchase, we will assist you with a prompt exchange within 14 days of purchase.

PCA and Farmhouse Fresh skincare products are non-refundable. Please ensure that when purchasing skincare products, you are properly informed about ingredients that work best for your skin type. Skincare products take 4-6 weeks to take effect.

We realize that you may need to switch to a different provider based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house provider. All of our providers are very supportive of one another. We keep detailed records of your service history and color formulas. All our providers have equal access to this information. In this way, we can ensure that no matter who you see, you will receive the same high-quality service to which you have grown accustomed.

When you book your first appointment with Venice Day Spa, you will be automatically added to our respective email and text message lists. This allows us to send you reminders about your reservation(s) and promotional messages about the spa, product updates, and discounts. You may unsubscribe from these lists at any time, and if you have any issues or questions, you can contact us directly by emailing venicedayspaonline@gmail.com.

We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis only use information collected from individual guests. Information collected about our guests is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our guests.

Clothing Policy:

• Our salon will take all precautions to minimize the risk of color stains on guests' clothing during the appointment.
• Guests are responsible for their own clothing choices during the color appointment.
• While we provide smocks for protection, guests understand and accept that accidents may still occur despite our best efforts.
• Guests are advised to inform their stylists if they have any concerns regarding the potential for color stains on their clothing or if they require any additional measures to protect their garments.

Due to the relaxing nature of the Venice Day Spa experience, we respectfully request children be brought to the salon only when the child is receiving a service.

As much as we love our furry friends, please leave your pets at home. It is against DBPR regulations for animals to be inside a salon unless it is a service animal.