Our online or in-house options for purchases of gift cards or gift certificates are non-refundable.

Service appointment deposits are refundable within 48-hour prior to cancellation.

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular reservations and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within one week of the original service and that the redo is scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available or if you feel that the technician is unable to provide the service, an exception may be made. The redo may be scheduled with another technician.

We take great pride in our quality products. If you are dissatisfied with a hair product purchase, we will assist you with a prompt exchange within 14 days of purchase.

PCA and Farmhouse Fresh skincare products are non-refundable. Please ensure that when purchasing skincare products, you are properly informed about ingredients that work best for your skin type. Skincare products take 4-6 weeks to take effect.